/* ============================================
   استایل‌های اصلی سیستم چت پشتیبانی
   ============================================ */

/* ---------- اسکرول بار زیبا ---------- */
#chat-messages::-webkit-scrollbar {
    width: 8px;
}
#chat-messages::-webkit-scrollbar-track {
    background: #f1f1f1;
    border-radius: 10px;
}
#chat-messages::-webkit-scrollbar-thumb {
    background: #888;
    border-radius: 10px;
}
#chat-messages::-webkit-scrollbar-thumb:hover {
    background: #555;
}

/* ---------- وضعیت تیکت ---------- */
.rs-ticket-status {
    display: inline-block;
    padding: 3px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: bold;
}

.rs-ticket-status-open {
    background: #d4edda;
    color: #155724;
}

.rs-ticket-status-pending {
    background: #fff3cd;
    color: #856404;
}

.rs-ticket-status-closed {
    background: #f8d7da;
    color: #721c24;
}

/* ---------- اولویت تیکت ---------- */
.rs-priority-low {
    border-right-color: #28a745 !important;
}
.rs-priority-normal {
    border-right-color: #ffc107 !important;
}
.rs-priority-high {
    border-right-color: #fd7e14 !important;
}
.rs-priority-urgent {
    border-right-color: #dc3545 !important;
}

/* ---------- انیمیشن پیام‌های جدید ---------- */
@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.rs-new-message {
    animation: fadeIn 0.3s ease;
}

/* ---------- استایل کارت تیکت ها ---------- */
.rs-ticket-card {
    background: #fff;
    padding: 15px;
    border-radius: 10px;
    box-shadow: 0 2px 5px rgba(0,0,0,0.1);
    transition: all 0.3s ease;
    border-right: 5px solid #0073aa;
    margin-bottom: 15px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
}

.rs-ticket-card:hover {
    box-shadow: 0 5px 15px rgba(0,0,0,0.15);
    transform: translateY(-2px);
}

.rs-ticket-card .ticket-info {
    flex: 1;
    text-decoration: none;
    color: #333;
}

.rs-ticket-card .ticket-info h3 {
    margin: 0;
    font-size: 16px;
}

.rs-ticket-card .ticket-info .meta {
    color: #666;
    font-size: 14px;
    margin-top: 5px;
}

.rs-ticket-card .ticket-info .meta span {
    margin: 0 5px;
}

.rs-ticket-card .ticket-actions {
    display: flex;
    gap: 10px;
}

.rs-ticket-card .unread-badge {
    background: #dc3545;
    color: #fff;
    padding: 2px 10px;
    border-radius: 20px;
    font-size: 12px;
    margin-right: 10px;
}

/* ---------- استایل چت ---------- */
.rs-chat-container {
    background: #fff;
    border-radius: 10px;
    box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}

.rs-chat-messages {
    height: 400px;
    overflow-y: auto;
    padding: 20px;
}

.rs-chat-message {
    margin-bottom: 15px;
}

.rs-chat-message .bubble {
    display: inline-block;
    max-width: 80%;
    padding: 12px 15px;
    border-radius: 10px;
    word-wrap: break-word;
}

.rs-chat-message.admin .bubble {
    background: #0073aa;
    color: #fff;
}

.rs-chat-message.user .bubble {
    background: #f1f1f1;
    color: #333;
}

.rs-chat-message .meta {
    font-size: 12px;
    margin-bottom: 5px;
    opacity: 0.8;
}

.rs-chat-message.admin .meta {
    text-align: right;
}

.rs-chat-message.user .meta {
    text-align: left;
}

.rs-chat-message .files {
    margin-top: 10px;
}

.rs-chat-message .files a {
    display: inline-block;
    background: rgba(255,255,255,0.2);
    padding: 5px 10px;
    border-radius: 5px;
    margin: 2px;
    text-decoration: none;
    font-size: 12px;
}

.rs-chat-message.admin .files a {
    color: #fff;
}

.rs-chat-message.user .files a {
    color: #0073aa;
    background: #e9ecef;
}

/* ---------- فرم چت ---------- */
.rs-chat-form {
    padding: 20px;
    border-top: 1px solid #ddd;
}

.rs-chat-form textarea {
    width: 100%;
    padding: 10px;
    border: 1px solid #ddd;
    border-radius: 8px;
    resize: vertical;
    font-family: inherit;
}

.rs-chat-form textarea:focus {
    outline: none;
    border-color: #0073aa;
    box-shadow: 0 0 0 2px rgba(0,115,170,0.1);
}

.rs-chat-form .form-actions {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
    align-items: center;
    margin-top: 10px;
}

.rs-chat-form .file-input {
    flex: 1;
}

.rs-chat-form .file-input input {
    padding: 10px;
    border: 1px solid #ddd;
    border-radius: 8px;
    width: 100%;
}

/* ---------- استایل فرم کاربر ---------- */
.rs-user-form {
    max-width: 700px;
    margin: 20px auto;
    padding: 30px;
    background: #fff;
    border-radius: 15px;
    box-shadow: 0 5px 20px rgba(0,0,0,0.1);
}

.rs-user-form h2 {
    margin-top: 0;
    color: #333;
}

.rs-user-form .form-group {
    margin-bottom: 15px;
}

.rs-user-form .form-group label {
    display: block;
    font-weight: bold;
    margin-bottom: 5px;
    color: #555;
}

.rs-user-form .form-group input,
.rs-user-form .form-group select,
.rs-user-form .form-group textarea {
    width: 100%;
    padding: 10px;
    border: 1px solid #ddd;
    border-radius: 8px;
    font-size: 14px;
    font-family: inherit;
}

.rs-user-form .form-group input:focus,
.rs-user-form .form-group select:focus,
.rs-user-form .form-group textarea:focus {
    outline: none;
    border-color: #0073aa;
    box-shadow: 0 0 0 2px rgba(0,115,170,0.1);
}

.rs-user-form .form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 15px;
}

.rs-user-form .submit-btn {
    width: 100%;
    padding: 14px;
    background: #0073aa;
    color: #fff;
    border: none;
    border-radius: 8px;
    font-size: 16px;
    cursor: pointer;
    transition: all 0.3s ease;
}

.rs-user-form .submit-btn:hover {
    background: #005a87;
    transform: translateY(-2px);
    box-shadow: 0 5px 15px rgba(0,115,170,0.3);
}

.rs-user-form .submit-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.rs-user-form .help-text {
    display: block;
    color: #666;
    font-size: 12px;
    margin-top: 5px;
}

/* ---------- پیام پاسخ ---------- */
.rs-response {
    display: none;
    padding: 15px;
    margin: 15px 0;
    border-radius: 8px;
}

.rs-response.success {
    display: block;
    background: #d4edda;
    color: #155724;
    border: 1px solid #c3e6cb;
}

.rs-response.error {
    display: block;
    background: #f8d7da;
    color: #721c24;
    border: 1px solid #f5c6cb;
}

.rs-response.info {
    display: block;
    background: #d1ecf1;
    color: #0c5460;
    border: 1px solid #bee5eb;
}

/* ---------- استایل‌های نمایش تیکت ---------- */
.rs-ticket-details {
    background: #fff;
    padding: 20px;
    border-radius: 10px;
    box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}

.rs-ticket-details .ticket-header {
    border-bottom: 1px solid #eee;
    padding-bottom: 15px;
    margin-bottom: 15px;
}

.rs-ticket-details .ticket-header h3 {
    margin: 0;
}

.rs-ticket-details .ticket-meta {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 10px;
    margin: 15px 0;
}

.rs-ticket-details .ticket-meta .meta-item {
    background: #f8f9fa;
    padding: 10px;
    border-radius: 8px;
}

.rs-ticket-details .ticket-meta .meta-item label {
    display: block;
    font-size: 12px;
    color: #666;
    margin-bottom: 3px;
}

.rs-ticket-details .ticket-meta .meta-item .value {
    font-weight: bold;
    color: #333;
}

/* ---------- استایل صفحه آمار ---------- */
.rs-stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 20px;
    margin: 20px 0;
}

.rs-stats-grid .stat-card {
    background: #fff;
    padding: 20px;
    border-radius: 10px;
    box-shadow: 0 2px 5px rgba(0,0,0,0.1);
    text-align: center;
}

.rs-stats-grid .stat-card .number {
    font-size: 32px;
    font-weight: bold;
    margin: 0;
}

.rs-stats-grid .stat-card .label {
    color: #666;
    margin-top: 5px;
}

.rs-stats-grid .stat-card.primary .number {
    color: #0073aa;
}
.rs-stats-grid .stat-card.success .number {
    color: #28a745;
}
.rs-stats-grid .stat-card.warning .number {
    color: #ffc107;
}
.rs-stats-grid .stat-card.danger .number {
    color: #dc3545;
}
.rs-stats-grid .stat-card.info .number {
    color: #17a2b8;
}
.rs-stats-grid .stat-card.dark .number {
    color: #343a40;
}

/* ---------- استایل جستجو و فیلتر ---------- */
.rs-filter-form {
    background: #f8f9fa;
    padding: 20px;
    margin: 20px 0;
    border-radius: 10px;
}

.rs-filter-form .filter-row {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.rs-filter-form .filter-row input,
.rs-filter-form .filter-row select {
    padding: 10px;
    border: 1px solid #ddd;
    border-radius: 8px;
    font-size: 14px;
}

.rs-filter-form .filter-row input {
    flex: 1;
    min-width: 200px;
}

.rs-filter-form .filter-row select {
    min-width: 150px;
}

/* ---------- responsive ---------- */
@media (max-width: 768px) {
    .rs-user-form .form-row {
        grid-template-columns: 1fr;
    }
    
    .rs-chat-messages {
        height: 300px;
        padding: 15px;
    }
    
    .rs-chat-message .bubble {
        max-width: 95%;
    }
    
    .rs-filter-form .filter-row input,
    .rs-filter-form .filter-row select {
        width: 100%;
    }
    
    .rs-stats-grid {
        grid-template-columns: 1fr 1fr;
    }
    
    .rs-ticket-card {
        flex-direction: column;
        align-items: flex-start;
        gap: 10px;
    }
    
    .rs-ticket-card .ticket-actions {
        width: 100%;
    }
    
    .rs-ticket-card .ticket-actions a {
        flex: 1;
        text-align: center;
    }
}

@media (max-width: 480px) {
    .rs-stats-grid {
        grid-template-columns: 1fr;
    }
    
    .rs-chat-form .form-actions {
        flex-direction: column;
    }
    
    .rs-chat-form .form-actions .file-input {
        width: 100%;
    }
    
    .rs-chat-form .form-actions button {
        width: 100%;
    }
}

/* ---------- بهبود دکمه‌ها ---------- */
.button-danger {
    background: #dc3545 !important;
    border-color: #dc3545 !important;
    color: #fff !important;
}

.button-danger:hover {
    background: #c82333 !important;
    border-color: #bd2130 !important;
    color: #fff !important;
}

/* ---------- انیمیشن لودینگ ---------- */
@keyframes spin {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

.rs-loading {
    display: inline-block;
    width: 20px;
    height: 20px;
    border: 3px solid rgba(0,0,0,0.1);
    border-radius: 50%;
    border-top-color: #0073aa;
    animation: spin 0.8s linear infinite;
}

/* ---------- اعلان پیام جدید ---------- */
.rs-new-message-notification {
    background: #0073aa;
    color: #fff;
    padding: 10px 20px;
    border-radius: 30px;
    position: sticky;
    bottom: 20px;
    text-align: center;
    cursor: pointer;
    box-shadow: 0 5px 20px rgba(0,0,0,0.2);
    transition: all 0.3s ease;
}

.rs-new-message-notification:hover {
    transform: scale(1.05);
}